Let’s sort it out.

For account, generation, privacy or billing help, email hello@hotellobbyai.mov.

Help us find your request

Include your registered email, a task ID or payment receipt reference, and a short description of the issue. Do not send passwords, card numbers or API keys. For a video waiting for review, include the task reference shown in My studio.

Before you write

• Check spam or promotions folders for verification emails.
• Use My studio to refresh video progress and check your credit balance.
• For photo upload issues, use JPG, PNG or WebP under 5 MB with one clear subject.
• Download finished videos promptly, as their links are temporary.

Hotel Lobby AI is an independent creative tool. We cannot provide licenses for third-party music or artist performances.